Terms & Conditions – My Beautiful Doors
1. General Terms
These Terms & Conditions (“Terms”) apply to all purchases from My Beautiful Doors (“MBD”). By placing an order, you accept these Terms. All sales are final, and MBD’s liability is strictly limited as set out below.
2. Product Information
- Doors are produced by MBD’s partner facility.
- Minor variations in color, texture, or finish are natural and not considered defects.
- Handcrafted or custom features (including art glass) may differ slightly; these are not defects.
- Compatibility of accessories (e.g., knobs, locks) is the customer’s responsibility.
3. Ordering, Payment & Site Measurement
- Customers must provide indicative specifications (measurements, design choices) before order.
- Standard Size:
- Single Door – up to 240cm height x 100cm width x 4.5cm thickness
- Double Door – up to 230cm height x 180cm width x 4.5cm thickness
- Orders outside these Standard Sizes may not qualify for published website pricing and may incur additional charges.
- Orders require 100% upfront payment. Payments are strictly non-refundable.
- Site measurement is scheduled only after payment. A S$30 fee applies for last-minute cancellations or no-shows.
4. Cancellations & Modifications
- Orders cannot be cancelled once confirmed.
- Modifications are not guaranteed; if accepted, they may incur extra costs.
5. Shipping & Delivery
- All delivery and production schedules are estimates only and may change at MBD’s sole discretion.
- MBD is not liable for delays caused by manufacturing, shipping, customs, or other circumstances beyond its control.
- Refunds will not be provided due to delivery delays unless required by law.
- Customers must ensure the correct delivery address is provided. Changes may incur additional fees.
Delivery Confirmation Requirement
- Customers will be notified once their order is ready for delivery.
- Customers must confirm a delivery date with MBD’s logistics partner within 3 calendar days of such notice.
- If the customer fails to confirm or schedule delivery within this timeframe, MBD may, at its discretion:
- charge additional storage/handling fees, or
- deem the order abandoned, in which case the order will be cancelled with no refund.
- MBD bears no responsibility for costs, delays, or damages resulting from the customer’s failure to confirm or accept delivery.
Risk & Title
- Ownership of the products passes to the customer only upon successful delivery and acceptance at the agreed delivery location.
- Risk of loss or damage passes to the customer immediately upon delivery, or, if the customer fails to accept delivery, at the time delivery was attempted.
- If delivery cannot be completed due to the customer’s refusal, delay, or failure to accept delivery, MBD may, at its discretion:
- store the products at the customer’s cost and risk; or
- treat the order as abandoned and cancel it without refund.
6. Damage Claims & Returns
- Doors are non-returnable, except in cases of verified manufacturing damage.
- Crates must remain sealed until opened under MBD’s appointed installer. Claims will not be accepted otherwise.
- MBD’s liability is limited to repair, replacement, or refund at its discretion.
- Damage caused after delivery, by third-party installation, storage, or environmental conditions is excluded.
7. Warranty – 3 Months (Limited)
- Warranty covers only proven manufacturing defects.
- Excludes normal wear, aesthetic variations, third-party installation issues, or environmental damage.
- Customers must contact MBD immediately upon discovering an issue and provide photos/videos for verification.
- Remedy is limited to repair or replacement, at MBD’s sole discretion.
8. Customer Responsibilities
- Customers are responsible for providing accurate specifications before order.
- Customers are responsible for ensuring site conditions are suitable for installation (including correct wall openings, flooring, and surrounding works).
- Where installation is arranged through MBD, it is performed by independent third-party contractors. MBD’s responsibility is limited to coordination only.
- MBD shall not be liable for the acts, omissions, workmanship, or damages caused by installers, whether or not they are recommended or referred by MBD.
- Customers using their own installer waive all warranty and after-sales claims related to installation.
9. Indemnity
The customer agrees to indemnify, defend, and hold harmless MBD, its directors, employees, and contractors from and against any claims, damages, losses, liabilities, or expenses (including legal costs) arising out of or related to:
- the customer’s breach of these Terms,
- the customer’s negligence, misuse, or modification of the products,
- inaccurate or incomplete information provided by the customer, or
- site preparation and conditions under the customer’s control.
10. Liability Disclaimer
- MBD’s liability is capped at the price paid for the product.
- MBD is not liable for indirect, incidental, or consequential losses (including business loss, profit loss, or delays).
- All other warranties, conditions, or guarantees are excluded, except where required by Singapore law.
11. Force Majeure
MBD shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control. This includes but is not limited to acts of God, natural disasters, fire, flood, pandemic, epidemic, government actions or restrictions, war, terrorism, strikes, labour disputes, shipping disruptions, supplier failures, or customs delays. In such cases, obligations may be suspended or cancelled without liability, and customers shall not be entitled to refunds unless required by law.
12. Privacy & Security
- MBD complies with Singapore’s Personal Data Protection Act (PDPA).
- Customer data is used only for order fulfillment and service purposes.
- Marketing communications are optional, and customers may unsubscribe anytime.
13. Governing Law
These Terms are governed by Singapore law. Disputes will be subject exclusively to the jurisdiction of Singapore courts.
14. Severability & Entire Agreement
- If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
- These Terms constitute the entire agreement between MBD and the customer and supersede any prior understandings, representations, or agreements (whether written or oral) relating to the subject matter.